About Genesis

 

Genesis Communications, Inc. has been serving the Western New York marketplace for over 37 years. In addition, we have expanded our company’s services to include all of New York State and Pennsylvania, thus offering a broad line of telecommunication products and services to a larger populous. The products that Genesis Communications, Inc. represent have been field tested to ensure quality, efficiency, and reliability to the end user.

At Genesis Communications, Inc.,we realize and believe that SERVICE AFTER THE SALE is the most important factor. It is always our goal to achieve and maintain a high level of customer satisfaction. In order to guarantee this level of service, our technical personnel are consistently trained on a regular basis for a wide spectrum of telecommunications products.
 
 
Genesis Communications Inc. is a telecommunications company offering the following list of comprehensive services:

INSTALLATION OF TELEPHONE SYSTEMS

AUTO ATTENDANT / VOICE MAIL SYSTEMS

SERVICE AND MAINTENANCE OF TELEPHONE SYSTEMS

RELOCATION OF TELEPHONE SYSTEMS

INSTALLATION OF COIN / PAY TELEPHONES

SERVICE AND MAINTENANCE OF COIN / PAY TELEPHONES

0+ AND 0- SERVICES (LONG DISTANCE SERVICE)

INSTALLATION OF LOCAL AREA NETWORKS

INSTALLATION OF WIDE AREA NETWORKS

" T-1 " INSTALLATIONS

VOICE OVER IP
 
 
Genesis Communications, Inc. will perform the highest industry standard installation to enhance the longevity of the telecommunications equipment. The installation process will be closely coordinated with Brokerage Firm, outside contractors and/or the local telephone company. This coordination ensures Genesis Communications, Inc. that all aspects of your new telecommunications system will be installed correctly..

After installation of your new Genesis telecommunication system Brokerage Firm, will be entitled to free 30 day re- programming of your telecommunication system. This ensures your company that your telecommunication system will be made unique to your company’s needs.
 
 
Training for your new telecommunications system will be provided by Genesis Communications, Inc. in addition to the user guide that is supplied with each telephone.

The training that is provided for the Brokerage Firm, is at their convenience; prior to, during, or after the installation of your new telecommunications system. Up to (1) year after installation at no extra charge on a reasonable basis.
 
 
After the installation, Genesis Communications, Inc. guarantees that your Company will receive service in the following manner:

STANDARD Response Time: Genesis Communications, Inc. will respond to a standard service call within a 24 hour period. A standard response constitutes a minor failure with your telecommunications equipment.

EMERGENCY Response Time: Genesis Communications, Inc. will respond to an emergency service call within 2 hours, 24 hours a day, 7 days a week. An emergency service call consists of a major failure (at least 50% of system not operational) with your telecommunications equipment.